Vick Neo

Free Shipping on Orders Over $59

All orders placed from Monday to Friday are processed and shipped within 24 hours.

Estimated Delivery Times

Québec and Ontario : 1 to 2 business days
Rest of Canada : 3 to 5 business days

Order Confirmation and Tracking

Once your order has been processed, you will receive an email with your tracking number, allowing you to follow the progress of your shipment in real time.

Don’t forget to check your spam or junk folder so you don’t miss any updates!

Shipping Fees

A shipping fee of $9.99 will apply to orders under $59.

Question ?

If you have any questions or concerns, please don’t hesitate to contact us. We’ll be happy to assist you by phone at 450-651-8675 or by email at info@50nuances.ca5

Once your order has been processed, you will receive an email with your tracking number , allowing you to follow the progress of your order in real time.

Remember to check your emails unwanted so you don't miss anything!

If an item is found to be defective within 30 days of purchase, we will replace it with the same item.

All returned items must include all parts, batteries (if applicable), cords, remotes, etc.

• Refunds Before Shipping
  
  For any refund requested before shipping, a 5% processing fee (plus an additional 8% if paid with Sezzle Finance) is unfortunately non-refundable.

• Hygiene Policy
  
  Due to the intimate nature of the products we sell, we cannot offer refunds unless the item is defective. This is to protect the health of our customers. Any item designed to come into contact with any part of the body is non-refundable. Once these items leave our warehouse, they are considered used and therefore cannot be returned.

• Sealed Product Returns
  
  YES, you may return a product as long as it is still sealed, up to 30 days after the date of your order.

• Questions?
  
  If you have any questions or concerns, please don’t hesitate to contact us. We’ll be happy to assist you, either by phone at 450-651-8675 or by email at info@50nuances.ca.